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Patient information

Your website should provide your visitors with useful information, and make it easily accessible. Uncertainty is the key factor that prevents people from making an appointment. This page is great for explaining how things work and reduce uncertainty.

New patients

Some information to let your patients know how to prepare for and what will happen on their first visit. Let them know whether referrals are required and what to bring. Also set some expectations around subsequent appointments and what they should do between sessions.

You can include downloadable items, so your patients can print and fill in before their appointment:

  • Patient intake form
  • Privacy consent form
  • etc.

General FAQs

Do I need a referral from a doctor?

In many cases, you can directly access physiotherapy without a doctor’s referral. However, some insurance plans or specific conditions might require a referral, so it’s best to check beforehand.

What conditions do you treat?

We treat a wide range of conditions such as sports injuries, joint pain, back pain, post-operative rehabilitation, neurological conditions, and more.

How many sessions will I need?

The number of sessions varies based on individual needs and the nature of the condition. It will be discussed during the assessment, and the treatment plan will be adjusted accordingly.

How long will it take to see improvement?

Improvement timelines vary depending on the condition, individual factors, and adherence to the treatment plan. Consistency and following your therapist’s advice can expedite progress.

How can I prevent this injury from recurring?

Physiotherapists provide guidance on injury prevention strategies, including exercises, lifestyle modifications, and ergonomic advice to reduce the risk of re-injury.

What if I have pain during or after treatment?

It’s normal to experience some discomfort during or after certain treatments or exercises. However, if pain is severe or persistent, it’s essential to inform the physiotherapist for adjustments to the plan.

Will I be given exercises to do at home?

Yes, home exercises are often an integral part of treatment. They help speed up recovery and maintain progress between sessions.

Appointment FAQs

What should I expect during the initial assessment?

The initial assessment involves discussing your medical history, current symptoms, performing physical tests, and developing a treatment plan tailored to your needs.

How long are the appointments?

Physiotherapy visits are 30 minutes. However, your clinic time may vary between 30-60 minutes.

Prolonged visits are booked for 60 minutes.

What should I wear to my sessions?

Wear comfortable clothing that allows easy movement and access to the area being treated. Sometimes, you might be asked to change into specific attire, so it’s good to inquire beforehand.

Billing & insurance

Your patients will want to know about their insurance and payment options. These are among the most common questions, so you can include them on your website.

Will my insurance or health care plan cover all or a portion of my visit?

You should contact your insurer to determine whether you are covered for physiotherapy under your health care plan.

Which insurance providers do you work with?

We work with the following providers:

  • Provider A
  • Provider B
  • Provider C
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